I have a Visioneer One Touch 7600 scanner, and I cannot get the downloadable drivers to work.

Question

I have a Visioneer One Touch 7600 scanner, and I cannot get the downloadable drivers to work.

After downloading, when I try to use scanner I get a message that there is a missing dll file. I believe it is "maxkern.dll" or something very close to that. What do I do to fix this?

Answer

This question was answered on October 28, 2004. Much of the information contained herein may have changed since posting.

You could go to the Visioneer website and download the dll file your missing.

but befor you download and install the driver You must uninstall your current driver to install an updated driver

If that does not work here are some other solutions you can try

Choose the latest driver for your scanner, making sure to select the correct update or driver for your scanner model and operating system.

Disable any anti-virus software that may be running, as these programs may interfere with the software installation.

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Author

Posted by Jerry of Katharine Gibbs School - New York on October 28, 2004