Why doesn’t my computer restarts when I’m trying to shut it down?

Question

When I shut down my computer, it reboot by itself. Please help

Answer

This question was answered on October 20, 2004. Much of the information contained herein may have changed since posting.

I’m guessing that you have Windows XP If you shut down your Windows XP-based computer, your computer may restart instead of shutting down The computer may also restart unexpectedly while you are using the computer to perform certain tasks An error message on a blue screen may appear when the computer restarts

This behavior may occur if Windows throws a fatal error during a typical operation or during the shutdown process By default, the computer is configured to automatically restart during a fatal error To view this setting, right-click My Computer, click the Advanced tab, click Settings under Startup and Recovery, and then view the Automatically restart check box under System Failure If the Automatically restart check box is selected, Windows automatically restarts if the computer stops unexpectedly

If your computer constantly restarts if you are using the computer or if you are trying to shut down the computer, click to clear the Automatically restart check box If you clear this check box, you receive an error message if a stop error occurs This error message may describe the cause of the critical stop error You can also review the system log in Event Viewer to view the critical stop error that occurs when the computer restarts

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Author

Posted by julie of Katharine Gibbs School - New York on October 20, 2004