How to resolve input device problems?

Question

I have this weird problem happening on my home PC. My mouse takes itself for a crawl along my screen to the top left hand corner of the screen all by itself. I bought another mouse, installed it and this new mouse jumps across the screen randomly, usually when I have clicked on something. I uninstalled the new mouse and reinstalled the old as at least the old one moves slower and I just have to keep dragging it back to where I want it.

My virus protector is up to date and states that I do not have a virus. The mouse properties via control panel displays normal functionality, and the mouse is clean.

Answer

This question was answered on October 20, 2004. Much of the information contained herein may have changed since posting.

Is the software for your mouse installed?

Some mouse and keyboard devices require special software (other than a driver) to run them If you do not install this software, the device might not work at all, or some of its features might not work correctly.

If your device came with software, follow the manufacturer's instructions to install it If you have just upgraded to a new version of Windows, you might need an updated version of the software also.

Contact the manufacturer of your device, or visit the manufacturer's Web site, to find out whether a software update is available.

Does Windows support your hardware?

To find out whether your hardware device is supported by Windows XP, check the Windows Hardware Compatibility List (HCL) at the Microsoft Web site.

Notes

If you follow this link, when you return to this troubleshooter you will have to start over from the beginning and answer each question as you answered it initially

If you do not have Web access, contact the manufacturer of your device to find out if it is compatible with Windows XP

If your hardware is not on the HCL, Microsoft cannot guarantee that it will work with Windows XP Contact the hardware manufacturer for updated drivers and further assistance.

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Author

Posted by gilbert of Katharine Gibbs School - New York on October 20, 2004