How to resolve restarting problems?


When I play a game online or sometimes if I am just surfing the net, my computer turns into a blue screen for a second (I can't read it in time) and restarts. I just bought my computer too.


This question was answered on October 22, 2004. Much of the information contained herein may have changed since posting.

Try updating your system files...

To update your system files using Windows Update

In Windows XP Home Edition, you must be logged on as a computer administrator to install components or modify Automatic Updates settings In Windows XP Professional, you must be logged on as an administrator or a member of the Administrators group If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.

Windows Update is a catalog of items such as drivers, security fixes, critical updates, the latest Help files, and Internet products that you can download to keep your computer up-to-date.

Open Windows Update in Help and Support Center

On the Windows Update home page, click Scan for updates

Click Yes when prompted to install any required software or device drivers


Windows Update scans your computer for outdated system files and lets you replace them with the most recent versions

If this does not work

Your computer can be infected with a virus.

With the growing number of viruses - worms, Trojans and other hazards that can easily infect your computer, protecting your PC has never been more important.

Install a n antivirus software.

You can help keep your computer healthy by using antivirus software Remember to update your antivirus software regularly These updates are generally available through a subscription from your antivirus vendor.

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Posted by gilbert of Katharine Gibbs School - New York on October 22, 2004