How to resolve cdrom problem?


my computer can't read my cd drive


This question was answered on October 23, 2004. Much of the information contained herein may have changed since posting.

Does Windows support your hardware?

To find out whether your hardware is supported by Windows XP, check the Windows Hardware Compatibility List (HCL) at the Microsoft Web site.


If you do not have Web access, contact the manufacturer of your device to find out if it is compatible with Windows XP

Some hardware on the list might need updated drivers in order to be compatible with Windows, and you might be able to download these drivers using the HCL.

If your hardware is not on the HCL, Microsoft cannot guarantee that it will work with Windows However, the manufacturer of the hardware might have an updated driver that will allow it to work with Windows Contact the hardware manufacturer for further assistance.


Check the status of your device

Open Device Manager

1 Double-click the device category to display all devices in that category

2 Right-click your device, and then click Properties

3 On the General tab, read the Device status message


To open Device Manager, click Start, click Control Panel, click Performance and Maintenance, and then click System In the System Properties dialog box, click the Hardware tab, and then click Device Manager.

If Device status reports a problem with your device, click the Troubleshoot button under Device Status for suggestions on how to solve the problem.

If your device is not listed in Device Manager, it is not recognized by your computer You need to install a new device driver manually

To install a driver manually

1 Close any open programs

2 Start the Add Hardware Wizard

3 Click Next, and wait for Windows to search for Plug and Play hardware Most newer hardware is Plug and Play, so you will rarely need to go beyond this step

4 If no Plug and Play hardware is found, a list of hardware types appears Click Add a new hardware device, and then click Next

5 Click Install the hardware that I manually select from a list, and then click Next

6 In the Common hardware types list, click the appropriate hardware category, and then click Next

7.In the Manufacturers list, click the manufacturer of your hardware, and then in the Models list, click the model name.

Or, click Have Disk if you have an updated or third-party driver to install for your hardware

Click Next, and then follow the instructions on the screen to complete the installation


To open the Add Hardware Wizard, click Start, click Control Panel, and then click Printers and Other Hardware Under See Also, click Add Hardware.

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Posted by gilbert of Katharine Gibbs School - New York on October 23, 2004