What is make sure software is compatible?

Question

I purchased a usedToshiba laptop and am trying to load the Cox high speed internet sofware. I keep getting the message "Workflow Harness Executable Application has encountered a problem and needs to close. Following files will be included in this error report. C:\Docume~\dreins~\locals~1\temp\382b_appcompat.txt The loading process then closes. What do I have to do to complete loading the internet software?

Answer

This question was answered on November 3, 2004. Much of the information contained herein may have changed since posting.

SUMMARY

Windows XP is designed to support additional applications after it has been installed The Windows XP Application Compatibility Update is a package of software updates that address common application issues, helping Windows XP either to support these applications or helping to avoid common issues users may experience with these applications Microsoft recommends downloading this compatibility update if you are having problems with one or more of the applications this update is designed to support.

This update is available on the Microsoft Windows Update Web site: http://windowsupdate.microsoft.com/ For additional information about the latest version of the latest update, click the following article number to view the article in the Microsoft Knowledge Base:

319580 Windows XP Application Compatibility Update (April 10, 2002)

For additional information about the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

MORE INFORMATION

This update addresses issues in the following applications:

American Deerhunting 2000 (Interplay Productions)

Approach Millennium 9.1 (Lotus Development Corp.)

Approach Millennium 9.5 (Lotus Development Corp.)

Approach Millennium 9.6 (Lotus Development Corp.)

Bicycle Totally Cool Card Pack (Expert Software, Inc.)

Creative RemoteCenter (Creative Technology)

Deer Avenger 3D (Simon & Schuster Interactive)

Design Draw 7.0 (Micrografx)

Drakan: Order of the Flame (Psygnosis)

Draw 10 (Corel Corporation) (International versions only (East Asian Languages) affected)

Draw 9 (Corel Corporation) (International versions only (East Asian Languages) affected)

Dreamweaver 4.0 (Macromedia)

DreamWeaver UltraDev 4 (Macromedia)

Easy CD Creator 4.02 (Roxio)

Gangsters Platinum Edition (Eidos Interactive)

Hades Challenge (Disney)

Laplink PCsync 2.0 (LapLink, Inc.)

Laplink Professional 2.0a (LapLink, Inc.)

Logical Journey of the Zoombinis Deluxe

MasterCook Suite 6.0 (Sierra On-Line, Inc.)

Money 2000 (Microsoft) (International versions only affected)

Nero 5.5 (Ahead Software)

Norton Antivirus 2001 (Symantec Corporation)

Organizer 5.01 (Lotus Development Corp.)

Organizer 5.02 (Lotus Development Corp.)

Organizer 6.0 (Lotus Development Corp.)

PageMaker 6.5 Plus (Adobe Systems, Inc.)

Post-It Notes 2.1 (3M Software Media)

Pro Pinball Classics (Interplay Productions)

Radio Disney Music Mix Studio (Disney)

Rational Suite Enterprise (Rational)

RealPlayer 7.0 (Real Networks) (International versions only (Chinese) affected)

SmartSuite Release 9.6 (Lotus Development Corp.)

Snow White and the Seven Dwarfs (Disney Studios)

Taikou Rissiden 2 (KOEI Co Ltd.)

The Master Genealogist 4.0 D (Wholly Genes)

VirusScan 4.5 (McAfee Associates, Inc.)

VirusScan 5.16 (McAfee Associates, Inc.)

VirusScan 5.21 (McAfee Associates, Inc.)

Visual Café 3.0 (Symantec Corporation) (International versions only (Chinese) affected)

Walt Disney Biography (Disney)

Winning Post 3 with PowerUP Kit (KOEI) (International version only (Japanese) affected)

Works Suite 2001 (Microsoft)

The English version of this hotfix has the file attributes (or later) that are listed in the following table The dates and times for these files are listed in coordinated universal time (UTC) When you view the file information, it is converted to local time To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel

make sure that you have the latest updates and patches installed.

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Author

Posted by christopher of Katharine Gibbs School - New York on November 3, 2004