Why am I unable to send attachments with my Outlook?

Question

I am unable to send attachments with my Outlook. I have 3 separate accounts going to my Outlook and none of them work in sending any kind of attachments. When clicking on "Details" it is repeatedly 'processing' to send but this may repeat up to 80 times with no end in sight. On rare occassions it will send but I have not figured out why compared to the other times.

Thanks!

Answer

This question was answered on November 4, 2004. Much of the information contained herein may have changed since posting.

Please, Turn off email scanning in your anti-virus.

Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail

(talks about Norton AntiVirus but applies to McAfee and others, too) http://support.microsoft.com/?kbid=813514 and http://support.microsoft.com/?kbid=329918

Email scanning slows down Receiving, sometimes enough that OE times out Since some of the messages have large (often virus) attachments, which exasperates the problem Some users have found it necessary to totally uninstall Norton and switch to the free AVG with mail scanning off Norton invented email scanning and here's what they say: From http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/65434372961d321d8825687f000003f8?OpenDocument&src=tr&Highlight=0,email,

Protection "Disabling email protection does not leave you vulnerable to viruses and malicious software in email It is a separate layer of protection in addition to Auto-Protect Auto-Protect scans any incoming files, including email, as they are saved to your hard drive As long as you keep your virus definitions up to date with Live Update, and keep Auto-Protect enabled and set to scan files as they are created or downloaded, your system is fully protected."

See also http://help.expedient.com/mailnews/norton_antivirus.shtml and http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/1999092910223606?Open and http://service4.symantec.com/SUPPORT/nav.nsf/docid/2000020716064206&src=w

So Symantec used to say this often and clearly The newer stuff doesn't have the statement included as it was considered an embarrassment If you know anyone who programs for Norton try to get him or her to talk about it.

Hope I was able to shed some light on your problem Good Luck!

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by julie of Katharine Gibbs School - New York on November 4, 2004