Why can't I download windows updates?


I run Windows XP Pro at home, My Log in is an administrator account. however when running windows updates I am told that I do not have administrative rights. When I do a safe mode start up and log in as the administrator account the update process stops and I get an error message. I am also not able to do recovery and system restore operations either. Is it possible that I accidentally set something wrong inside my account policys within the adminstrative tools? I have checked and my account is listed as an administrator account.

Any ideas??


Chris J.

[email protected]


This question was answered on November 2, 2004. Much of the information contained herein may have changed since posting.

Lift All Update Restrictions by downloading and running this regfile For Permission issues read this article

To get the updates to re-appear and/or to be listed as available again Go to Start/Run/CMD and type in:

del /q "%SytemRoot%\Sstem32\Catroot2\Edb.log Then try again

Can't download any updates and/or you receive an error message: Go to Start/Run and type in: regsvr32 wintrust.dll If that doesn't help: Go to Start/Run and type in CMD At the command prompt, type the following commands, pressing ENTER after each line:

net stop cryptsvc

ren %sytemroot%\sstem32\catroot2 oldcatroot2

net start cryptsvc

Or run this script, then try the install again

Correct the Cryptographic Service Error Message

Another issue: When you use the Windows Update scan feature, the scan quickly reaches 100%, nd then displays the "There are no updates available at this time" message To correct this:

Verify that your computer's date and time are accurate and that the Internet Explorer language option is not empty.

To check the language setting in Internet Explorer:

1 Click "Tools" and then choose "Internet Options"

2 Click the "Languages" button

3 Make sure at least one language is listed in the "Language Options" dialog.

If the above hasn't helped: Go to Internet Explorer/Tools/Internet Options/Connections/Lan Settings and uncheck: Automatically detect settings

Below are some other things you can try:

Windows Update Site Lists Updates That You Already Installed http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q319109

Troubleshooting Windows Update Issues http://v4.windowsupdate.microsoft.com/troubleshoot/

Errors Occur When You Try to Install Updates from the Windows Update Web Site http://support.microsoft.com/?kbid=817753

Troubleshooting Windows Update Issues: http://www.kellys-korner-xp.com/xp_u.htm#update

Windows Update Restriction Error (Network) Line 28 http://www.kellys-korner-xp.com/xp_tweaks.htm

Windows Update Greyed Out - Restore (Line 179) http://www.kellys-korner-xp.com/xp_tweaks.htm

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Posted by julie of Katharine Gibbs School - New York on November 2, 2004