Why do I keep getting a dial up connection dialog box when I use DSL?


I have broadband cable internet service w/Cox. I used to have dialup.

On occasion I will try to visit a web page and my dial up connection dialog box will pop up. Usually blank. If I close the box, either the page will not load or sometimes some parts of the page do not load. Internet Explorer will then revert to the Working Offline setting and I have to uncheck the Work Offline setting under the file menu in IE to continue browsing. Which does not make sense because I do not loose my broadband connection. If I click connect within the dialup connection box when it pops up, it will try to dial in through the modem. I may be wrong but it seems as though it may be the way some pages or ads etc are coded. Is this the case and/or is there a setting that I can change to correct/stop this box from popping up?

Thank you,


(in Phoenix)


This question was answered on November 3, 2004. Much of the information contained herein may have changed since posting.

To resolve this issue, disabled services, and then start the services:

1 Click Start, right-click My Computer, and then click Manage

2 Double-click Services and Applications, and then double-click Services

3 Right-click Telephony, and then click Properties

4 On the General tab, click Manual next to Startup type

5 On the General tab, click Start under Service status, and then click OK

6 Repeat steps 3 - 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.

Good Luck!

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Posted by julie of Katharine Gibbs School - New York on November 3, 2004