What is last known good configuration?

Question

my desktop has been taken over. How do I fix it?

also, I cannot log onto hotmail anymore?

Answer

This question was answered on November 3, 2004. Much of the information contained herein may have changed since posting.

Can you start your computer in safe mode?

Your answer to this question helps to direct you to the correct section of this troubleshooter.

If you are already in safe mode, skip the following steps, and then click Next to continue troubleshooting.

To restart your computer in safe mode

Click Start, click Turn off computer, and then click Restart.

If you are using Windows & nbsp;XP Professional Edition, click Start, click Turn off computer, select Restart from the drop down list, and then click OK.

If you cannot use the Start menu, press the restart button on your computer Or, turn your computer on if it is not running.

While your computer is starting, press and hold down the F8 key until the Startup Menu appears.

Use the UP ARROW and DOWN ARROW keys to select Safe Mode, and then press ENTER.

Note

If you cannot print these instructions or view them on another computer, reopen the current troubleshooter after you are in safe mode, and then retrace your steps to return to this page.

To make this as easy as possible, the Safe Mode troubleshooter includes a link to this troubleshooter.

If you cannot start your computer in safe mode, then it is assumed that you are viewing this troubleshooter from another working computer Answer No to the following question, and then click Next to continue troubleshooting.

Note

When in safe mode, some of the following procedures might be slightly different because of the differences between the safe mode and normal mode user interfaces

THEN TRY ROLLING YOUR SYSTEM BACK TO LAST KNOWN GOOD CONFIGURATION:

You can access the System Restore Wizard through the Start menu To access the System Restore Wizard, click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore

You can access System Restore through Control Panel To open the System Restore Wizard, click Start, click Control Panel, and then click Performance and Maintenance Under See Also, click System Restore

You can access System Restore through Help and Support Center To access the System Restore Wizard, click Start, and then click Help and Support Click Performance and Maintenance, click Using System Restore to undo changes, and then click Run the System Restore Wizard

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Author

Posted by christopher of Katharine Gibbs School - New York on November 3, 2004