Why does my Windows XP HE freezes during installation?

Question

While re-installing Windows xp home edition, it is froze on the 4th installation step. It says "setup will complete in approx. 39 minutes". It has been like this since last winter, It never moves off that screen. Please help. Thank you. Johgn

Answer

This question was answered on November 5, 2004. Much of the information contained herein may have changed since posting.

This behavior can occur because the Windows 95 version of common control has a limited number of Wizard pages that can exist in the Wizard structure

To work around this behavior, use either of the following procedures to perform the installation:

• Cancel the Windows XP Setup, install any version of Internet Explorer on Windows 95, and then run the Windows XP Setup program again

• Start the computer from the CD-ROM, and then run Windows XP Setup

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article

This behavior occurs on computers that run the retail version of Windows 95; the behavior does not occur on computers that run Windows 95 OEM Service Release 2 (OSR2) or Microsoft Windows 98

Good Luck!

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Author

Posted by julie of Katharine Gibbs School - New York on November 5, 2004