Why can't I send emails and keep recieving error codes?

Question

I can not send emails only receive them on my business identities--I have interland and can send and receive from their servers and inboxes but can not send from outlook. error code is 0x800cccoe I CAN receive but NOT SEND. I have interland and I have bellsouth as servers but do not have an MSN email address. help

Answer

This question was answered on November 12, 2004. Much of the information contained herein may have changed since posting.

FIRST OPTION:

To resolve this problem, try changing the SMTP server for your email account to use the MSN SMTP server Follow the instructions below

1 In Outlook Express, click "Accounts" on the "Tools" menu

2 Click the "Mail" tab, select the account that you want to change, and then click the Properties button

3 Click the "Servers" tab

4 Under "Server Information", delete the entry that is in the "Outgoing mail(SMTP)" box, and then type - smtp.email.msn.com

5 Under "Outgoing Mail Server", click to select the "My server requires authentication" check box, and then click the "Settings" button

6 Under "Logon Information", click "Log on using"

7 In the "Account name" box, type your MSN Member ID (everything before the at sign (@) of your MSN email address

8 In the "Password" box, type your MSN account password

9 Click to select the "Log on using Secure Password Authentication" check box

10 Click "OK" to close the "Outgoing Mail Server" dialog box

11 Click "OK" to close the Properties dialog box

12 Click Close.

SECOND OPTION:

Do you have a firewall installed?(e.g Zone Alarm, Norton System Works, etc.) If you do, check its settings and error logs to make sure that it is not blocking your mail program If you have an anti-virus (or anti-spam) program set to scan incoming mail, that could also be blocking your mail or the firewall could be blocking the anti-virus/spam program

How to enable or disable email scanning in Norton Anti-Virus 2002/2003/2004 (Note: Disabling email scanning does not leave you unprotected against viruses that are distributed as email attachments http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

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Author

Posted by Henry of Katharine Gibbs School - New York on November 12, 2004