how to repair printer that causes paper jam?
This question was answered on November 19, 2004. Much of the information contained herein may have changed since posting.
1 Inspect the paper trays to make sure they are not overloaded To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray (If this turns out to be the problem, keep the paper tray half-full in the future.)
2 Check that the type of paper being used falls within the printer manufacturer's recommendations For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible."
3 If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer
4 Check the gears and rollers for stuck shreds of torn paper from previous jams Turn off the printer before you attempt to remove the bits of paper
5 If you have a laser printer, inspect the printer's paper rollers They should be smooth but not shiny Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician
6 If you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available at electronics shops or drugstores)
7 Try changing the toner or ink cartridge
8 If you hear a clinking sound during printing, your printer probably has a broken gear and needs to be serviced by a technician
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Posted by Jerry of Katharine Gibbs School - New York on November 19, 2004