E drive will not recognize any CD, pre-recorded, or blank?

My E drive says to insert a disk when there is already one in the drive. I have tried following the owner's manual and have emailed Dell about it, which got me eight pages about buying quality disks and such.

The E drive will not recognize any CD, pre-recorded, or blank.

It came from Dell this way and is still under warranty.

Jeff

This question was answered on December 3, 2004. Much of the information contained herein may have changed since posting.

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Do you receive any error messages? The following website might be able to help you:

http://support.microsoft.com/default.aspx?scid=kb;en-us;321641&Product=winxp

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Posted by Henry of Katharine Gibbs School - New York on December 3, 2004

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