E drive will not recognize any CD, pre-recorded, or blank?

Question

My E drive says to insert a disk when there is already one in the drive. I have tried following the owner's manual and have emailed Dell about it, which got me eight pages about buying quality disks and such.

The E drive will not recognize any CD, pre-recorded, or blank.

It came from Dell this way and is still under warranty.

Jeff

Answer

This question was answered on December 3, 2004. Much of the information contained herein may have changed since posting.

Do you receive any error messages? The following website might be able to help you:

http://support.microsoft.com/default.aspx?scid=kb;en-us;321641&Product=winxp

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Author

Posted by Henry of Katharine Gibbs School - New York on December 3, 2004