Why is my Laptop keep rebooting itself


Hi there....hoping that someone maybe able to help me before i call a tech. I am not sure if this is an easy issue or not. As a background...I was working on the labtop ( running Win XP Home Edition) when everything froze. The curser would not move, so i shut down the computer and restarted again. This normally fixes everything for me...well not this time

When the computer comes up it says the following:

[I]" we apologize for the inconvenice, but windows did not start successfully. a recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to reveert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed , or if you aren't sure what cuased the problem, choose Start Windows Normally.

Safe Mode

SAfe Mode with Networking

Safe Mode with Command Prompt

Last Know Good Configuration ( your most recent settings that worked)

Start Windows Normally

Use the up and down arrow keys to move the highlight to your choice.

Seconds until Windows Starts: 30 "

Than it times it for 30 seconds and reboots( I think that's the proper term) it self. The same screen comes on and this goes on and on. NO matter which option i choose it does the same thing. If you are familiar with this issue and are able to walk me thru it, I would greatly apreciate it.


This question was answered on November 29, 2004. Much of the information contained herein may have changed since posting.

If you can get your Laptop to go into Safe Mode, then try the following:

Go to Start > Run and type in "MSCONFIG" Try using the diagnostic start up and reboot If you still are running into the same problem, go back into safe mode, back into msconfig and selective start up Try removing one check mark at a time and rebooting Repeat as necessary If you get it to boot, then the one that you unchecked has got the issue in it You will then need to go into that tab and basically do the same thing It's a long haul, but there's hope at the end of the tunnel.

Good Luck!

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!


Posted by Michael of Katharine Gibbs School - New York on November 29, 2004