Why doesn't my computer recognize any type of CD's placed in the drive?

Question

My computer recognizes my E drive and will play a dvd. It does not recognize any type of cd placed in the drive. It keeps telling me to insert a cd

Answer

This question was answered on November 30, 2004. Much of the information contained herein may have changed since posting.

Do you receive any error messages? If you receive a "device not detected" error message or have other problems with your CD drive, it's possible that the drive is not supported or is not installed correctly

Since your computer is running on the Windows XP operating system, check the Hardware Driver Quality Page at "http://www.microsoft.com/whdc/hcl/default.mspx" to ensure that the drive is designed for use with Windows XP If the drive isn't listed, it may not work correctly To verify that your CD drive is recognized, do the following:

1 - From the Start menu, right-click My Computer, and then click Open

2 - In the Devices with Removable Storage area, right-click the drive, and then click Properties

If your CD drive is recognized, you will see a Recording tab On the Recording tab, verify that the Enable CD recording on this drive check box is selected.

It is also recommended that you check that your CD drive has all the updated drivers from the Windows Update Page at "http://v4.windowsupdate.microsoft.com/en/default.asp" Also, check that the IMAP CD-Burning COM service is enabled.

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Author

Posted by Henry of Katharine Gibbs School - New York on November 30, 2004