How to fix my broadband connection?

Question

I just got broadband with NTL and everytime i go to install it, it says cannot connect to default gateway. i phoned them up and they said there was a firewall or something blocking it. but i restored windows so i wiped everything off my computer and tried again and it said the same thing. and i dont see how there can be a firewall on my computer without me knowing please help as i am going out of my mind.

Answer

This question was answered on December 2, 2004. Much of the information contained herein may have changed since posting.

So if not already done, try a complete power down and re-boot, see if that helps I have a cable modem (no set top box) and all the lights indicated that I had a connection but the harsh reality was, that until I re-booted, I did not!

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Author

Posted by Kareem of Katharine Gibbs School - New York on December 2, 2004