Outlook - Can't send e-mail - spybot cause?

Question

Using Windows 2000. SBC hosts the e-mail.

I recently installed spybot and ran a cleaning session.

I had no problem sending internal or external e-mail prior to that. Now, I can send very small capacity e-mails (both internal or external), including some with small attachments (maybe to 50kb), but messages with larger attachments and messages with no attachments but with an embedded Logo or jpeg generate a delivery error message.

Error message:

The TCP/IP connection was unexpectedly terminated by the server. Server Response: ‘354 enter mail end with’.’ on a line by itself’. (Account pop3.(my URL.com)’, SMTP Server:’XX.XXX..XXX.XXX’,, Error Number: 0x800ccc0f).

Outlook settings:

SERVERS

Incoming mail server is POP3 server.

Incoming mail (POP3) and Outgoing mail (SMTP) are both set to same server location number.

ADVANCED

Port numbers:

Outgoing – 25

Incoming - 110

Browser is MS Explorer, and it works fine.

I've looked at some sites via google that seem to indicate spybot may cause such a problem. The problem and spybot use seem more than just coincidental. Any suggestions/ideas?

Answer

This question was answered on December 2, 2004. Much of the information contained herein may have changed since posting.

To help determine if it is a NAV problem, simply disable the e-mail scan as a test If the problem goes away then it is with Norton If it doesn't then you can look elsewhere.

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Author

Posted by Christopher of Katharine Gibbs School - New York on December 2, 2004