Can't shut down without an illegal operation.

Question

When I try to shut down the computer I get this message.

EXPLORER caused a general protection fault

in module <unknown> at 0000:00000963.

Registers:

EAX=00ffffff CS=0447 EIP=00000963 EFLGS=00000216

EBX=0000001f SS=042f ESP=00000040 EBP=00000004

ECX=0000042f DS=3557 ESI=0075fec0 FS=3d4f

EDX=04470934 ES=205f EDI=00800770 GS=0000

Bytes at CS:EIP:

26 89 07 83 c6 02 83 c7 04 66 8b 1e 0f ac d8 01

Stack dump:

00000000 854a4c07 00000000 00000000 00000000 00000000 00000000 00000000 03020100 07060504 0b0a0908 0f0e0d0c 03010200 07050604 0b090a08 0f0d0e0c

If anyone can help, thanks.

Answer

This question was answered on December 2, 2004. Much of the information contained herein may have changed since posting.

I think the first thing I would do is run the thorough ScanDisk (and I'd run it in Safe Mode)

(click Start > Programs > Accessories > System Tools and click "Scandisk")

on the Window that comes up, make sure the "Thorough" is selected instead of "Standard" and make sure you check (if it isn't already checked) the box in the lower left corner that says "Automatically fix errors"

I would boot to Safe Mode first (when you're booting, hold down the CTRL key and at the menu that comes up (in black and white) select "Safe Mode"

See if this helps.

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Author

Posted by Christopher of Katharine Gibbs School - New York on December 2, 2004