How do I get rid of the "mcinfo" file?

Question

I have a new Dell 4600 that came with McAfee sw. I have uninstalled the McAfee in preparation for the installation of Symantec SAV9x sw. There is still a McAfee file "mcinfo.exe" that tries to access the internet and will not let me delete it ( not authorized - error ). I am the sole registered owner of the computer and sw. How do I get rid of the "mcinfo" file?

thx, Dana

Answer

This question was answered on December 6, 2004. Much of the information contained herein may have changed since posting.

Backup the registry

From the taskbar, click Start

Click Run

Type regedit and click OK

The Registry Editor appears From the menubar, click Registry

Note: If using Windows XP, click File

Click Export

The Export Registry File dialog box appears In the 'Save in' drop-down menu, select Desktop

In the 'File Name' field, type backup

In the 'Export range' section, select All

Click Save

Note: To restore the registry, double-click on the backup file you just created and follow the prompts After completing all of these steps and verifying that everything is working properly, delete this file to avoid restoring the old registry

On the left side of the screen, single click on My Computer (located at the very top) so it is highlighted

Click on the Edit pull-down menu then click on Find The Find dialog box will then appear

Type the following into the Find What field: Mcinfo.exe

Click the Find Next button

The computer will then search the registry When an occurrence of Mcinfo.exe is found delete it, then press the F3 key on the keyboard to search again Do this until you get a 'Finished Searching through the Registry' message

Close the registry and restart the machine.

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Author

Posted by Henry of Katharine Gibbs School - New York on December 6, 2004