How to get rid of a virus

Question

My computer has reported that it has viruses on it, but when I ran my virus scanner they were not detected. I was wondering if I did a system restore on my whole computer, if I would loose anything such as documents and pictures that I have saved on the computer?

Answer

This question was answered on December 10, 2004. Much of the information contained herein may have changed since posting.

Running System Restore should not affect any of your documents or photos (if it runs like it's supposed to, or like Microsoft says it will), but it probably will not fix any viruses for you.

It's possible that the viruses etc are in the Restore folder, and if so are off limits to the virus protection and detection programs to remove It should be clear from the folder location that is reported if its in the Restore area.

To get rid of anything from that area, you have to purge all restore points, so there is then no option of going back Turning System Restore off then rebooting and turning it back on purges the files.

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Author

Posted by Michael of Katharine Gibbs School - New York on December 10, 2004