Is my Network card bad?

Question

my network was set up by my provider. i recently lost my connection on my main computer but sill have access on the second computer. we tryed ipconfig and renewing it but to no avail. my provider says that there is some thinh wrong with my network card..... is this possible and is there any way to find out if the card is bad ?

Answer

This question was answered on December 13, 2004. Much of the information contained herein may have changed since posting.

1 - First, make sure the problem is not a physical one That is, check the cable connection from your network card to the hub or switch

2 - Check the LED/light at the back of your network card; the link or activity LED should be on once you've booted into your operating system, regardless if you're logged on or not

3 - Likewise, if you have access to the hub or switch, check the link LED of whichever port you're attached to, and make sure it's on

4 - If either the network card or hub LED is not on, then replace the network cable with a known good cable Or move the cable to a known working port on the hub

5 - If you have eliminated all the physical issues, then it's time to look into the network card driver To do so, go into Device Manager (right click on My Computer, go to Properties, select Device Manager) and look under "Network Adapters"; the model of your network card should appear here without any red "X" or yellow "!" point

6 - Once you have eliminated the network card driver problem, then it's time to check the network card protocol and configuration

7 - Right click on the Network Neighborhood icon on the desktop and select Properties, or go to Control Panel / Network Check to see if you have the proper protocol(s) installed.

You can also check out this website which might help:

http://support.microsoft.com/kb/325487

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Author

Posted by Henry of Katharine Gibbs School - New York on December 13, 2004