Can't connect to the internet

Question

My Grandad has a problem with his computer dialing to the internet. It's nothing to do with the problems on my other threads, its a totally seperate computer.

He is running Windows 98 and has a dial up BT internet connection. When he clicks on connect, this error appears

"Failed to connect to remote computer. Could not detect modem. It may be in use, turned off or not installed properly."

OR

"The port was disconnected due to hardware failure"

He isn't keen on mucking about with settings before asking someone who knows what they're doing and I clearly don't have a clue, I thought someone on here might be able to help me.

Answer

This question was answered on December 16, 2004. Much of the information contained herein may have changed since posting.

99% o 98 modem problems where the problem is not hardware can be solved by uninstalling/reseating/and reinstalling the modem.

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Author

Posted by Christopher of Katharine Gibbs School - New York on December 16, 2004