How to prevent Outlook from shutting down?

Question

Whenever I try to open an email attachement from Outlook, Outlook shuts down and I'm asked to send an error report to Microsoft. There are no other error messages and no warnings, it just shuts down. How can I correct this?

Answer

This question was answered on December 27, 2004. Much of the information contained herein may have changed since posting.

On the Tools menu, click Options, and then click the Other

tab.

Click the Advanced Options button, and then click COM Add-

Ins.

Click to uncheck Outlook Backup Add-in.

Click OK until the Options dialog boxes are all closed, then exit

Outlook, and restart your computer.

Start Outlook, send a message to yourself, and then exit

Outlook.

Wait 30 seconds to allow the MAPI Spooler to finish its

operation, and check in the Close Program list to see if

Outlook is still running

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Author

Posted by Kareem of Katharine Gibbs School - New York on December 27, 2004