All was fine until I upgraded from Norton Internet Security

Posted By : Johnny of Katharine Gibbs School - New York on July 14, 2005

Follow us on Facebook   Follow us on Twitter   Follow us on LinkedIn

Let Data Doctors be your personal IT department today

I have Windows XP Home edition, Internet Explorer 6.0, and Norton Internet Security 2005. All was fine until shortly after I upgraded from Norton Internet Security 2004 to 2005. Sometime after that, I (the Windows Administrator and NIS administrator) can no longer click on the IE icon and get it to open. It very briefly shows the hour glass like it is going to open, but then nothing happens. I have opened the Task manager and it very briefly shows the IEXPLORE>EXE process, but then it disappears also.

I have disabled Norton trying to eliminate it as the culprit, but I get the same results. The only way I am able to access the internet by using the icon is to right click and "Run As" another user, but then I don't have access to my Favorites.

Now, what is really wierd, is that when I have my Outlook open, I can click on my Favorites there, and it it will allow me to access the internet, but only thru Outlook and only in that one window. I am not able to open any more windows.

I have scanned for viruses, parasites, worms and pretty much everything else and all looks fine. I downloaded TWEAKUI, CWSHreadder, and hijackthis and all seems to be fine, but then again, I obviously am no expert.

In Norton, I have Supervisor privledges. There are 2 other users: 1 Adult and 1 Child account.

I have gone into Personal Firewall>Programs and have Internet Explorer as "Permit All" for Internet Access in both the categories "General" and "Web Browsers"

There are 3 accounts set up in Windows: I am administrator, 1 more administrator and 1 limited account.

When I use "Run As" I am using the other administrator account.

No, I can't get it going thru the Start>Programs either.

Yes, when I ran CWShredder and ran my Norton all was clean.

Can anyone help me figure out what the heck I have done to rob myself of the access to IE? Please, Pretty Please!!!!

This question was answered on July 14, 2005. Much of the information contained herein may have changed since posting.

This tends to indicate you will have to go digging thru the settings or pereferences in Norton Internet Security

I do not have, and am not an expert on N.I.S See if there is a section on program-level access -- specifically for Internet Explorer

How many user-accounts are setup for this Windows XP H.E ? Is your login-account an administrator-level account?

It's good you were able to do the "Run as" Is "that" account an administrator-level?

How about the Start Programs menu, can you activate I.E from there?

I am assuming you have clean runs of the anti-virus utilities.

About the author

Posted by Johnny of Katharine Gibbs School - New York on July 14, 2005

Need Help with this Issue?

We help people with technology! It's what we do.
Contact or Schedule an Appointment with a location for help!