Having computer problems

Question

When computer turned on I get a pop-up window with the message: HKCMD Module has encountered a problem and needs to close. How can I correct the problem so this window does not open. It seems to be a microsoft problem.

Answer

This question was answered on January 3, 2005. Much of the information contained herein may have changed since posting.

You probably have a backdoor virus,, read the following information

run hijackthis, tick all below, doublecheck to make sure you haven't missed any, close all browser windows & press fix checked

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http:/www.searchv.com/w/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.searchv.com/w/search.html R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.searchv.com/w/search.html R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.searchv.com/w/search.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.searchv.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.searchv.com/w/search.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.searchv.com/w/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.searchv.com/w/search.html R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.searchv.com/w/search.html R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.com/dyn/hotbar/3....rchPageHome.htm R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.searchv.com/w/

F0 - system.ini: Shell=explorer.exe C:\WINDOWS\System32\vxdmgr32.exe

F1 - win.ini: run=C:\WINDOWS\dllreg.exe

O2 - BHO: WinShow module - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - C:\WINDOWS\winshow.dll

O2 - BHO: Clear Search - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\Program Files\ClearSearch\IE_ClrSch.DLL

O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\bin\4.3.5.0\HbHostIE.dll

O2 - BHO: Url Catcher - {CE31A1F7-3D90-4874-8FBE-A5D97F8BC8F1} - C:\PROGRA~1\BARGAI~1\bin2\apuc.dll

O3 - Toolbar: &Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\bin\4.3.5.0\HbHostIE.dll

O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [winmain] winmain.exe

O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe

O4 - HKLM\..\Run: [ClrSchLoader] C:\Program Files\ClearSearch\Loader.exe

O4 - HKLM\..\Run: [Bargains] C:\Program Files\Bargain Buddy\bin2\bargains.exe

O4 - Startup: rundllw.exe

O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe

O9 - Extra button: MktBrowser (HKLM)

O9 - Extra 'Tools' menuitem: MarketBrowser (HKLM)

O16 - DPF: {13197ACE-6851-45C3-A7FF-C281324D5489} - http://www.2nd-thought.com/files/install011.exe O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Fun Web Products Installer Start) - http://63.236.66.10/em/images/nocac...etup1.0.0.5.cab

O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/07a11205840af8...tzip/RdxIE2.cab

O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB

O16 - DPF: {C7B05B62-C8D7-438C-840B-4994DAAA8EEE} - http://webpdp.gator.com/v3/download...ptdmgainads.cab O16 - DPF: {D9EC0A76-03BF-11D4-A509-0090270F86E3} -

Then reboot & delete the following files or folders

C:\Program Files\ClearSearch\Loader.exe. complete clearsearch folder

C:\Program Files\Bargain Buddy\bin2\bargains.exe...................complete bargain buddy folder

C:\Program Files\Hotbar\bin\4.3.5.0\HbInst.exe......................complete hotbar folder

C:\WINDOWS\dllreg.exe

C:\WINDOWS\System32\vxdmgr32.exe

C:\Program Files\ISTsvc\istsvc.exe...........................complete istsvc folder

then reboot & download AdAware 6 181

Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

Then ........

Make sure the following settings are made and on -------"ON=GREEN"

From main window :Click "Start" then " Activate in-depth scan"

then......

click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

then.........

go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and tick "Automaticly try to unregister objects prior to deletion" and "Let windows remove files in use at next reboot"

then..... click "proceed" to save your settings.

Now to scan it´s just to click the "Scan" button.

When scan is finished, mark everything for removal and get rid of it.

then

Download Spybot - Search & Destroy from http://security.kolla.de

After installing, first press Online, and search for, put a check mark at, and install all updates.

Next, close all Internet Explorer and OE windows, hit 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

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Author

Posted by cristina of Katharine Gibbs School - New York on January 3, 2005