Bought a keyboard and mouse but when I plug them in they do not respond

Question

ive just bought a keyboard and mouse but when i plug them in they dont respond pls help me and tell me what i can do to solve this problem

Answer

This question was answered on January 4, 2005. Much of the information contained herein may have changed since posting.

Here is the proper procedure for connecting the keyboard and the mouse to the computer:

To install your keyboard or mouse:

Exit Windows and turn off your computer

Unplug the power cord and modem and network cables

Disconnect the old keyboard or mouse

If you are installing a USB mouse, connect the mouse to a USB port on the back of your computer

- OR -

If you are installing a Personal System/2 ® (PS/2) mouse, connect the mouse to the PS/2 mouse port on the back of your computer

If you are installing a USB keyboard, connect the keyboard to a USB port on the back of your computer

- OR -

If you are installing a PS/2 keyboard, connect the keyboard to the PS/2 keyboard port on the back of your computer

Connect the power cord and modem and network cables

Turn on your computer

Installing the device driver

A device driver is a program that controls a device such as a mouse or keyboard A driver translates information between the device and programs

Important

If you are replacing your keyboard or mouse with an identical device, you can often change the keyboard or mouse without reinstalling the old device driver If the new hardware does not work, reinstall the device driver

Follow the installation instructions for your specific operating system

If you are not sure which operating system your computer uses, open the My Computer window, click Help, then click

About Windows The About Windows dialog box opens listing your operating system

If your operating system is:

Windows XP, Windows Me, Windows 2000, or Windows 98, see Installing drivers with Windows XP, Windows Me, Windows 2000, or Windows 98

Windows NT 4.0, see Installing drivers with Windows NT 4.0

Tips & Tricks

If your operating system is Windows Me, Windows 2000, or Windows 98 and you cannot find the correct keyboard or mouse driver on one of your installation CDs, use Gateway Update on Gateway's Web site ( www.support.gateway.com ) to download the latest driver

You can also check the manufacturers Web site for the latest driver

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Author

Posted by cristina of Katharine Gibbs School - New York on January 4, 2005