Do you have a Winfax error message?

Question

Hello,

We brought our pc to the Flagstaff store about a year ago and fixed or practically rebuilt it.

John Morrison. We've since contacted you and you emailed us back, thanks. I am not sure what his sister did, but what I mentioned in the step before this is when clicking on Microsoft Word and error message says...compile error in hidden module:WinFaxPrintAndMerge.

It appears she removed too many and maybe all the cookies because I cannot even go to simple web sites ie; www.pch.com etc.

I just did the update and that seemed to have cleared other problems up, but there's still are things wrong.

Could it be possible for us to connect online so you can see what and where she was?

Sincerely,

John and Kelly Morrison

541-441-3284

Answer

This question was answered on March 20, 2005. Much of the information contained herein may have changed since posting.

Please read this article in order to fix your computer's problem:

Errors when opening Microsoft Word 2000 after installing WinFax PRO 10.02

Situation:

After installing WinFax PRO 10.02, when you open a Microsoft Word 2000 document, you may see an error message Word then closes or stops responding The message varies but will be usually be one of the following:

- Error VBE6.DLL

- This program has performed an illegal operation and will be shut down

- Microsoft Word for Windows has encountered a problem and needs to close

- The instruction at "0x650D6D0B referenced memory at 0x00000000" The memory could not be written

If you have Dr Watson installed, a Dr Watson debug window may appear with a similar error message.

Solution:

One of the causes of this error is specific to WinFax 10.02 To solve the problem, follow the steps in the order shown:

Logon with appropriate access rights

Remove or reinstall the macro for WinFax

Change the security level, remove old files, reinstall the macros

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Author

Posted by Eramilde of Katharine Gibbs School - New York on March 20, 2005