When my computer is logged on there's no icons?

Question

When my computer is logged on there is no icons, or start menu. the only way to get to anything is to click Ctrl alt delete. how can i fix this?

Answer

This question was answered on February 1, 2005. Much of the information contained herein may have changed since posting.

No Desktop or Blank Desktop After Logging On to Windows 2000

SYMPTOMS

When you log on to Windows 2000, you may see a blank desktop or no desktop When this occurs, you can press CTRL ALT DELETE to start Task Manager, but Explorer.exe is not listed in the list of running tasks or processes Starting a new instance of Explorer.exe does not resolve the issue

CAUSE

This issue can occur if there is an older version of the Shdocvw.dll file in the %SytemRoot% flder Because Explorer.exe is located in the %SytemRoot% flder, the search path for any called files starts in the %SytemRoot% flder before the path is searched The default search order always looks for a called file in the folder containing the program file before searching the path to locate the file

RESOLUTION

To resolve this issue: 1 Press CTRL ALT DELETE, and then click Task Manager

2 On the File menu, click New Task (Run)

3 Type cmd.exe, and then press ENTER

4 If necessary, change to the %SytemRoot% flder

5 Rename the Shdocvw.dll file by typing ren shdocvw.dll shdocvw.old

6 Restart the computer

MORE INFORMATION

Other older files that may cause problems with Explorer.exe or the shell if they are located in %SytemRoot% flder:

Browseui.dll

Comctl32.dll

Comdlg32.dll

Mlang.dll

Ole32.dll

Oleaut32.dll

Shdocvw.dll

Shell32.dll

Shlwapi.dll

Urlmon.dll

Wininet.dll

Setupapi.dll

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

162031 Blank Screen or Operating System Cannot Load Profile at Logon

255758 Error Message: Explorer.exe Has Generated Errors and Will Be Closed by Windows

249321 Unable to Log on if the Boot Partition Drive Letter Has Changed

137155 Users Without System32 Permissions Cannot Log On

The desktop may also be blank if your computer is configured for multiple monitors and the icons are on a portion of the desktop that is outside the viewable range Check the properties for the video adapter, and then click Settings If two monitors are displayed, but only one is in use, click the first monitor, and then check the settings If the Extend my Windows desktop onto this monitor check box is selected, click to clear the check box, and then click Apply The icons should then reappear

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Author

Posted by Eramilde of Katharine Gibbs School - New York on February 1, 2005