How to start Windows ME in safe mode.

Question

Computer fails to start properly and will not start in safe mode. Repeated error message is as follows: "MPREXE has caused an error in MPRSERV.DLL. MPREXE will now close." How do I get around this to get the computer to start properly???

Answer

This question was answered on June 10, 2005. Much of the information contained herein may have changed since posting.

If Windows Me still does not start in Safe mode, there may be a registry problem To diagnose a registry problem, run the Windows Registry Checker tool (Scanreg.exe)

1 Restart your computer with the Startup disk in your floppy disk drive, and then choose the Minimal boot option.

2 Type scanreg /restore, and then press ENTER.

The Windows Registry Checker tool (Scanreg.exe) is not included on the Startup disk When you start your computer with the Startup disk, the folder where the Windows Registry Checker tool is located (C:\Windows\Command) is added to the path For additional information about the Windows Registry Checker tool, click the article number below to view the article in the Microsoft Knowledge Base:

If Windows Me still does not start in Safe mode, there may be a registry problem To diagnose a registry problem, run the Windows Registry Checker tool (Scanreg.exe)

1 Restart your computer with the Startup disk in your floppy disk drive, and then choose the Minimal boot option.

2 Type scanreg /restore, and then press ENTER.

The Windows Registry Checker tool (Scanreg.exe) is not included on the Startup disk When you start your computer with the Startup disk, the folder where the Windows Registry Checker tool is located (C:\Windows\Command) is added to the path

The error messages you are receiving could occur for the following reasons:

• Your password list (.pwl) file is damaged.

• A service or program that loads during the startup process conflicts with another service or program.

• You are using user profiles.

• There is a hardware conflict on your computer.

• A hardware driver on your computer is missing or damaged.

• If profiles are enabled, Windows may not be able to contact the primary domain controller's Netlogon share when looking for a Config.pol file (Windows checks for a Config.pol file even if policies are not used.)

• Your primary domain controller (PDC) is not local to your Windows 95 or Windows 98 clients.

• A single user profile is corrupted.

• Your network adapter is not correctly seated.

• You are using a reserved word for your user name.

To resolve this issue, use the following methods After each method, test to see if the issue is resolved If the issue continues to occur, use the next method

To re-create your password list file, use the following steps

NOTE: If you are using a personal certificate, you should export it before renaming your .pwl file If you do not do so, it may be unavailable when you send e-mail messages

1 Click Start, point to Find, and then click Files Or Folders

2 In the Named box, type *.pwl, and then click Find Now

3 Right-click the Username.pwl file, and then click Rename, where Username is the name you use to log on to Windows

4 Rename the Username.pwl file to Username.old, and then press ENTER

5 Restart Windows

6 When your computer restarts, you are prompted for a user name and password If you want, you can choose to create a null password If you create a null password, you are no longer prompted to log on when Windows starts To create a null password, leave the password box blank, click OK, and then click OK to confirm the password.

To disable user profiles, follow these steps:

1 Right-click Network Neighborhood, and then click Properties.

2 On the Access Control tab, click Share-Level Access Control, and then click OK.

3 Restart your computer.

To resolve hardware conflicts, follow these steps:

1 Click Start, point to Settings, and then click Control Panel.

2 Double-click System, and then click the Device Manager tab.

3 Double-click any device that displays a yellow exclamation point or red X.

4 Click to select the Disable This Device check box, and then click OK Repeat steps 3 and 4 for each device that contains a yellow exclamation point or red X.

If you have missing or damaged driver, download the latest drivers for your hardware, from your hardware manufacturer

GOOD LUCK!

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Author

Posted by Kisha of Katharine Gibbs School - New York on June 10, 2005