Hello I just got a computer , put in a modem, the person download all program for the disc. the first day I went on my computer froze on the internet. I restarted my computer it did it agian. So I decide to put in the modem problem disc again. tilling the computer to download new hardware. I went back on line no problems.I shot down my computer. come back the next day. the computer forze again. so I down load the modem program again. It did not froze again. but it did the very next day again. Why most I keep download the program for my modem. help thank you. for your time.
This question was answered on January 21, 2005. Much of the information contained herein may have changed since posting.
Before doing anything extraordinary You should be sure to have your computer up to date Especially your windows update antivirus updates and ad ware remover updates.
If you don’t have an ad ware remover or an antivirus program you can do a search online and there are some you can use for free.
After that run the scans to make sure there are no malicious programs on your computer.
What you should first do is Check to make sure the driver you are installing is the correct one for that modem and for your operating system (windows98) You want to get the latest one from the manufacturers Web site.
Second if it is an internal modem (inside the computer).
Unplug the power from the back Then you should open the case unless it voids your warranty Touch the metal area (not the electric boards) Find the modem card Carefully pull it straight out It will be a little tight And then sit it back carefully Make sure it goes as far down as it can go
If the card is improperly seated it will cause problems.
If it is an external modem then make sure that the cables are properly inserted.
If this doesn’t work then you may have a defective card.
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Posted by Wilmer of Katharine Gibbs School - New York on January 21, 2005