How to save my passwords?

Question

Ms Outlook won't take and keep passwords for email accounts.

Answer

This question was answered on February 21, 2005. Much of the information contained herein may have changed since posting.

The registry contains incorrect information for the Protected Storage System Provider registry sub-key for your account To save your password you must back up your registry, remove the user account information, and then re-enter your password Only people who are members of the Administrators group on the local computer can make these changes

The following is the steps to Backup the Registry:

1 Click Start, click Run, type regedt32 in the Open box, and then click OK

2 Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

3 On the File menu, click Export

4 In the File name box, type a unique name for the key.

5 In the Save In box, click a location for the file, and then click Save.

6 On the Registry menu, click Exit

Remove User Account Information:

1 Click Start, click Run, type regedt32 in the Open box, and then click OK.

2 Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

3 On the Edit menu, click Permissions

4 Click the registry key for the user that is currently logged on and ensure that Read and Full Control permissions are both set to Allow.

5 Click the Advanced button, ensure that the user that is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.

6 Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box.

7 Click Apply, and then click Yes when you receive a prompt to continue.

8 Click OK, and then click OK again.

9 Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:

S-1-5-21-124525095-708259637-1543119021-16701

NOTE: For every identity that you have, there may be a subkey under the Protected Storage System Provider key To resolve this issue in all of your identities, you must delete all of the user subkeys folders under the Protected Storage System Provider key.

10 On the Registry menu, click Exit, and then restart your computer.

How to Re-Enter Your Password

1 Start Outlook Express.

NOTE: If you receive a login error, close the dialog box and proceed.

2 Click Tools, and then click Accounts.

3 Click the Mail tab in the Internet Accounts window.

4 In the Account column, click to highlight the Internet E-mail account to be changed, and then click Properties

5 On the Server tab, type your password in the Password box, and then click to select Remember password dialog box.

6 Click OK, and then click Close.

7 Close Outlook Express and then restart it.

8 On the Tools menu, click Send and Receive to test if your password is retained.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Kera of Katharine Gibbs School - New York on February 21, 2005