Cannot defragment harddrive?

Question

I cannot defrag. my hard drive as I'm missing or have a broken "Help" file somewhere. How do I repair this or is there a way to "overwrite" Windows 98 so it will be back where it should be once more, without destroying other data such as Office 97 stuff or my Excell files?

Thank you very much for answering.

Sam

Answer

This question was answered on January 26, 2005. Much of the information contained herein may have changed since posting.

This issue can occur if a program (such as an antivirus program or a screen saver) is running on the drive when the Disk Defragmenter tool is running.

Clean Boot the Computer

A "clean" boot is a method of reducing problems that may occur because of your computer's environment Many problems that may occur when you run Windows or other programs can occur because there are conflicting drivers, terminate-and-stay-resident programs (TSRs), or other settings that load when you start your computer

Use Safe Mode

Instead of performing a clean boot, you may want to restart your computer in Safe mode, and then start the Disk Defragmenter tool After you run Disk Defragmenter, restart your computer

To start the computer in safe mode: 1 Click Start, click Shut Down, and then, in the drop-down list, click Shut down

2 In the Shut Down Windows dialog box, click Restart, and then click OK

3 When you see the message Please select the operating system to start, press F8

4 Use the arrow keys to highlight the appropriate safe mode option, and then press ENTER

5 If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Eramilde of Katharine Gibbs School - New York on January 26, 2005