Problem with your Internet Explorer?


I have trouble with certain websites. I log on to the website and everything is ok. I then choose an option to go to a different portion on the same site, and it says Internet Explorer has encountered an error and must shut down. When I click for details , it says Microsoft has no solution for this error. I noticed this when I logged on to my credit union website. I log into my account and it shows my balance. I then click on the checking account summary link and I get the error message. The same thing happens on I log onto the site, and when I type in a word and hit search, I get the same error message. My credit union site works fine from the computer in my office. What should I do?


This question was answered on March 10, 2005. Much of the information contained herein may have changed since posting.

I think that it's necessary for you to upgrade your Internet Explorer Go to

In the window search for Internet Explorer 6 and proceed to download it.

Please read the next article by microsoft about Internet Explorer Repair Tool:

Description of the Internet Explorer Repair Tool

Article ID : 194177

Last Review : December 6, 2003

Revision : 3.0

This article was previously published under Q194177

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This article describes the Internet Explorer Repair tool that is included with Internet Explorer 5 You can use the Internet Explorer Repair tool to diagnose and help fix problems with Internet Explorer 5


The Internet Explorer Repair tool includes the following features: • A feature to identify problems with Internet Explorer that are caused by files that are out of date

• A feature to fix problems that are caused by the incorrect or incomplete registration of Internet Explorer files

• A feature to restore or repair the desktop or Start menu shortcut commands for Internet Explorer that have been deleted or do not function properly

To use the Internet Explorer Repair tool: 1 Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs

2 On the Install/Uninstall tab, click Microsoft Internet Explorer 5, click Add/Remove, click Repair the current installation of Internet Explorer, and then click OK

If the Internet Explorer Repair tool detects an error, you may receive an error message that is similar to the following error message:

Internet Explorer 5 cannot be repaired Please reinstall Internet Explorer 5

If you click Details, you may receive an explanation for the problem For example, you may receive any of the following explanations:

Internet Explorer 5 cannot be repaired due to the following errors:

File file_name is missing


Internet Explorer 5 cannot be repaired due to the following errors:

Version 4.72.3110.0 of file file_name exists but needs to be greater than 5.0.808.1000

To resolve either of the problems that are associated with these error messages, it is recommended that you reinstall Internet Explorer 5.

NOTE: The result of the repair process is logged in the "Fix IE Log.txt" file that is located in the Windows folder

The Internet Explorer Repair tool repair process may vary slightly, depending on the operating system that you are using

For the file verification procedure, the version number that is listed is the minimum version of the file that is required by Internet Explorer 5 If there is no version number associated with a file, the existence of the file is verified but the version is not verified

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Posted by Eramilde of Katharine Gibbs School - New York on March 10, 2005