PC difficult to shut down?

Question

pc difficult to shut down and will not stay off.

Answer

This question was answered on March 9, 2005. Much of the information contained herein may have changed since posting.

Computer Hangs During Shutdown Because of Resource Conflict

Article ID : 262575

Last Review : December 17, 2003

Revision : 3.0

This article was previously published under Q262575

For a Microsoft Windows XP version of this article, see 314101

On this page

SYMPTOMS

CAUSE

RESOLUTION

MORE INFORMATION

SYMPTOMS

You may experience any of the following symptoms: • When you click Start, click Shut Down, and then click either Restart or Shut Down in the Shut Down Windows dialog box, the computer may begin to shut down but then stop responding (hang) When this occurs, the computer stops at a blank screen The mouse pointer is displayed, but you cannot move it The computer does not respond to mouse movements or keyboard input

• If your floppy disk drive is not present in My Computer, the Standard Floppy Disk Controller device in Device Manager may display the following error status:

This device cannot find enough free resources that it can use (Code 12)

• The following "Stop" error message may be displayed when you shut down from Safe mode:

STOP 0x0000009F

Driver_Power_State_Failure

CAUSE

This behavior can occur if you have PACE InterLok anti-piracy software installed on your computer InterLok installs the Tpkd.sys driver, which uses the same IRQ as the Standard Floppy Disk Controller device

RESOLUTION

To resolve this issue, visit the following PACE Web site: http://www.paceap.com Download the latest Tpkd.zip driver, unzip it, and install it.

Microsoft provides third-party contact information to help you find technical support This contact information may change without notice Microsoft does not guarantee the accuracy of this third-party contact information.

PRB: 16-Bit MS-DOS Console Applications Do Not Close During Shutdown

Article ID : 245717

Last Review : November 13, 2003

Revision : 3.0

This article was previously published under Q245717

On this page

SYMPTOMS

CAUSE

RESOLUTION

MORE INFORMATION

SYMPTOMS

A 16-bit MS-DOS console application runs in a command window When you shut down this application, the following error message may be displayed:

Windows cannot end the program It may need more time to complete an operation

CAUSE

When you shut down the application, the MS-DOS command window does not respond to the System menu Close item or the title bar Close button

RESOLUTION

To work around this behavior, cancel the shut down process Close the command window, and then shut down the computer

MORE INFORMATION

Steps to Reproduce Behavior

1 On the Start menu, click Run

2 Type command and press ENTER

3 Type edlin my.txt and press ENTER

4 On the Start menu, click Shut Down, and then click Restart

Notice that Windows returns the error message noted in the "Symptoms" section

Windows XP restarts when you try to shut down your computer

Article ID : 311806

Last Review : June 2, 2004

Revision : 1.0

This article was previously published under Q311806

Important This article contains information about modifying the registry Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

On this page

SYMPTOMS

CAUSE

RESOLUTION

MORE INFORMATION

SYMPTOMS

When you shut down your Microsoft Windows XP-based computer, your computer may restart instead of shutting down, and a Stop error may briefly appear before the computer restarts.

CAUSE

This issue may occur if the following conditions are true: • You have "automatically restart" selected

• The Roxio Easy CD Creator 5.0 or Direct CD 5.0 program is installed on your computer

RESOLUTION

To resolve this issue, contact Roxio, or visit the following Roxio Web site to download and install the updated driver for Easy CD Creator 5.0 for Windows XP: http://www.roxio.com Microsoft provides third-party contact information to help you find technical support This contact information may change without notice Microsoft does not guarantee the accuracy of this third-party contact information

To work around this issue, remove Roxio Easy CD Creator or Direct CD.

MORE INFORMATION

Windows XP may experience a problem during startup that causes a Stop error message Depending on the system configuration, the Stop error message may appear too briefly to record the error information To gather important information about the Stop error message and to verify the cause, follow these steps: 1 Right-click My Computer, and then click Properties

2 On the Advanced tab, click Settings under Startup and Recovery

3 Clear the Automatically restart check box under System failure, and then click OK The error message should remain on the screen so that you can record the error information

"Stop 0x0000000a(0x00000029,0x00000002,0x00000000,0x80466d7b" error message after Windows is already installed

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly Use Registry Editor at your own risk.

When this issue occurs, follow these troubleshooting steps: 1 Remove the Easy CD Creator software

2 Click Start, click Run, type Regedit in the Open box, and then click OK

3 Locate the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Security

4 Remove the Etetnt.mpd file that has a revision date of 1997

5 Locate the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

6 Remove the following files: • Cdr4vsd

• Cdralw2k

• Cdr4_2k

• Cdudf

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

310628 Easy CD Creator 5.0 does not function in Windows XP

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Eramilde of Katharine Gibbs School - New York on March 9, 2005