Cannot open your control panel?

Question

I can not open any folders. I can not open my computer or control panel. When I click on a folder or my computer it freezes up and I have to restart or log off and log back on. I can still open programs and access the internet. I have run Norton Antivirus and can't seem to find any trouble. Need help ..

Thanks

Danny

Answer

This question was answered on March 4, 2005. Much of the information contained herein may have changed since posting.

Control Panel Does Not Open

Article ID : 221153

Last Review : December 20, 2004

Revision : 2.1

This article was previously published under Q221153

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SYMPTOMS

CAUSE

RESOLUTION

SYMPTOMS

When you try to open Control Panel, your computer may stop responding (hang) or your screen may refresh, and Control Panel does not open You also cannot open Control Panel if you boot your computer in Safe Mode

CAUSE

This behavior is caused by a damaged .cpl file These files populate Control Panel with tools

RESOLUTION

To resolve this behavior, follow the steps in the section for the operating system that you are using

Windows 2000

The .cpl files for Windows 2000 are located in the %SytemRoot%\Sstem32 folder The default location for this folder is in the C:\Winnt\System32 folder 1 Create a new folder on your desktop called "temp" (without quotation marks) To do this, right click and empty area on your desktop, point to New, click Folder, and then type temp

2 Move all of the .cpl files out of the System32 folder and into the Temp folder that you created

3 Verify that Control Panel opens Note that Control Panel does not contain icons after you move all of the .cpl files out of the System32 folder

4 Move the .cpl files back into the System32 folder, one at a time, and then open Control Panel after you move each file to verify that Control Panel opens

5 If you move a .cpl file back into the System32 folder, and Control Panel does not open, delete the file, or replace the file with a known, good .cpl file

Additional Information

You can find the base Windows 2000 .cpl files on your Windows 2000 CD-ROM The files are located in the i386 folder, and are denoted by ".CP_" (without quotation marks).

To expand these files: 1 Insert your Windows 2000 CD-ROM in your CD-ROM drive

2 Click Start, click Run, type cmd in the Open box, and then press ENTER

3 At the prompt, type the following command:

expand CD-ROM drive:\i386\file_name.cp_ drive_letter:\temp\file_name.cpl

Where CD-ROM drive is the drive letter for your CD-ROM drive, file_name is the name of the .cpl file, and drive_letter is the drive letter where your Temp folder is located (for example, type expand e:\i386\ncpa.cp_ c:\temp\ncpa.cpl)

NOTE: You can also double-click each .cpl file to determine if it runs When you double-click a .cpl file, the associated Control Panel tool runs

Windows NT

The default location for the .cpl files in Windows NT is in the %SytemRoot%\Sstem32 folder 1 Create a new folder on your desktop called "temp" (without quotation marks) To do this, right click and empty area on your desktop, point to New, click Folder, and then type temp

2 Move all of the .cpl files out of the System32 folder and into the Temp folder that you created

3 Verify that Control Panel opens Note that Control Panel does not contain icons after you move all of the .cpl files out of the System32 folder

4 Move the .cpl files back into the System32 folder, one at a time, and then open Control Panel after you move each file to verify that Control Panel opens

5 If you move a .cpl file back into the System32 folder, and Control Panel does not open, delete the file, or replace the file with a known, good .cpl file

Additional Information

You can find the base Windows NT .cpl files on your Windows NT CD-ROM The files are located in the i386 folder, and are denoted by ".CP_" (without quotation marks).

To expand these files: 1 Insert your Windows NT CD-ROM in your CD-ROM drive

2 Click Start, click Run, type cmd in the Open box, and then press ENTER

3 At the prompt, type the following command:

expand CD-ROM drive:\i386\file_name.cp_ drive_letter:\temp\file_name.cpl

Where CD-ROM drive is the drive letter for your CD-ROM drive, file_name is the name of the .cpl file, and drive_letter is the drive letter where your Temp folder is located (for example, type expand e:\i386\ncpa.cp_ c:\temp\ncpa.cpl)

NOTE: You can also double-click each .cpl file to determine if it runs When you double-click a .cpl file, the associated Control Panel tool runs

Windows 95 and Windows 98

The .cpl files for Windows 95 and Windows 98 are located in the %SytemRoot\System folder 1 Create a new folder on your desktop called "temp" (without quotation marks) To do this, right click and empty area on your desktop, point to New, click Folder, and then type temp

2 Move all of the .cpl files out of the System32 folder and into the Temp folder that you created

3 Verify that Control Panel opens Note that Control Panel does not contain icons after you move all of the .cpl files out of the System32 folder

4 Move the .cpl files back into the System32 folder, one at a time, and then open Control Panel after you move each file to verify that Control Panel opens

5 If you move a .cpl file back into the System32 folder, and Control Panel does not open, delete the file, or replace the file with a known, good .cpl file

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Author

Posted by Eramilde of Katharine Gibbs School - New York on March 4, 2005