My computer locking up?

Question

I have been having a problem the past few days w/my computer locking up. Usually it's IEXPLORE or MSNMSNGR has caused an error at mmsystem.dll. Any ideas as to why? Also, my system resources are usually around 60% upon startup. I can disable HPUpdates & MSN msngr & increase system resources to 65%...but this is about the best I can do...doesn't that seem a bit low? Thanks for all your help.

Answer

This question was answered on March 3, 2005. Much of the information contained herein may have changed since posting.

You receive an "Invalid page fault in module Tps108.dll" error message or an "Internet Explorer has encountered a problem and needs to close" error message when you start Internet Explorer

Article ID : 883318

Last Review : December 3, 2004

Revision : 1.1

On this page

SYMPTOMS

CAUSE

RESOLUTION

MORE INFORMATION

SYMPTOMS

When you start Microsoft Internet Explorer, Internet Explorer quits unexpectedly and you receive an error message that is similar to one of the following:

Iexplore caused an invalid page fault in module Tps108.dll

Internet Explorer has encountered a problem and needs to close We are sorry for the inconvenience

If you view the contents of the error report that is contained in this error message, the error report contains an error signature that is similar to the following:

AppName AppVer ModName ModVer Offset

iexplore.exe ProgramVersion tps108.dll ModuleVersion Offset

Additionally, when you try to open My Computer or Microsoft Windows Explorer, you may receive an error message that is similar to the following:

Explorer has caused an Invalid Page Fault in module Tps108.dll

CAUSE

This issue may occur if the third-party Tps108.dll program is installed on your computer, and if the Tps108.dll program is preventing Internet Explorer and Windows Explorer from working correctly.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Turn off the "Enable third-party browser extensions (requires restart)" option in Internet Explorer

1 Start Internet Explorer if it is not already started

2 On the Tools menu, click Internet Options, and then click the Advanced tab

3 In the Settings box under Browsing, click to clear the Enable third-party browser extensions (requires restart) check box, and then click OK

4 Quit and then restart Internet Explorer

For additional information about the "Enable third-party browser extensions (requires restart)" option, click the following article number to view the article in the Microsoft Knowledge Base:

298931 How to disable third-party tool bands and Browser Helper Objects

Method 2: Disable the Tps108.dll program on your computer

To disable the Tps108.dll program, locate the Tps108.dll file on your computer, and then unregister the Tps108.dll file To do this, follow these steps: 1 Click Start, and then click Search

2 Click All files and folders

3 In the All or part of the file name box, type tps108.dll, and then click Search

4 Make a note of the path of the Tps108.dll file on your hard disk

5 Click Start, click Run, type cmd in the Open box, and then press ENTER

6 At the command prompt, type the following line, where Path is the path of the Tps108.dll file on your hard disk, and then press ENTER:

regsvr32 /u Path\tps108.dll

For example, if the Tps108.dll file is located in the C:\Windows folder, type the following line, and then press ENTER:

regsvr32 /u c:\windows\tps108.dll

7 When you receive the message that states that the operation succeeded, click OK

8 Shut down, and then restart your computer

Method 3: Remove the Tps108.dll program from your computer

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer If they are, see your product documentation to complete these steps 1 Use the Add or Remove Programs tool to remove the Tps108.dll program from your computer To do this, follow these steps: a Click Start, click Run, type appwiz.cpl in the Open box, and then click OK

b In the list of currently installed programs, click TPS108 if the program is listed, and then click Remove.

Note If the TPS108.dll program is not listed in the Add or Remove Programs tool, go to step 2

2 Unregister the Tps108.dll file To do this, follow the steps in the "Method 2: Disable the Tps108.dll program on your computer" section

3 End the Preinsttps108.exe process if the process is running To do this, follow these steps: a Right-click an empty area of the Windows task bar, and then click Task Manager

b Click the Processes tab

c In the list of processes, click Preinsttps108.exe, and then click End Process

d Quit Task Manager

4 Delete the following registry subkeys if the registry subkeys exist in the Windows registry: " HKEY_CLASSES_ROOT\CLSID\{50a28604-52f2-11d6-8f0f-5254ab11d5c2}

" HKEY_CLASSES_ROOT\Tps108.tps108obj.1

" HKEY_LOCAL_MACHINE\Software\Classes\tps108.tps108obj.1

" HKEY_LOCAL_MACHINE\Software\Software\tps108

" HKEY_LOCAL_MACHINE\Software\Tps108

To delete these registry subkeys, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly Use Registry Editor at your own risk.a Click Start, click Run, type regedit in the Open box, and then click OK

b Locate and then click the registry subkey that you want to delete

c On the Edit menu, click Delete

d When you are prompted to confirm the deletion, click Yes

5 Locate and then delete the following files from your hard disk if the files exist on your hard disk: " Preinsttps108.exe

" Tps108.dll

Computer Speed and Performance May Decrease

Article ID : 310419

Last Review : September 3, 2003

Revision : 1.0

This article was previously published under Q310419

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware: http://support.microsoft.com/?scidhttp://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp&FR=1 On this page

SYMPTOMS

CAUSE

RESOLUTION

MORE INFORMATION

SYMPTOMS

Under some conditions, your computer may run slowly

CAUSE

This behavior can occur for any of the following reasons: " Programs may be started automatically when you start your computer Programs that run when you start your computer typically run all the time; this uses a portion of your computer's system resources that cannot be used for any other task

" You may be running a program that creates memory leaks When you quit a program, the system resources that the program uses should be returned to the operating system However, some programs do not return all of these resources, effectively "leaking" memory, and this can create a low system-resource state

" Your computer may have a small or minimal amount of random access memory (RAM), or a slower central processing unit (CPU) For example, although Windows XP can run with a minimum of 64 megabytes (MB) of RAM, this amount of RAM may not be sufficient to maintain a high speed while you run one or more programs Also, if your computer has only the minimum CPU requirements for Windows XP (300MHz or higher), it may not be sufficient to maintain a high speed while you run one or more programs

RESOLUTION

To resolve this issue: 1 Verify that any programs that start automatically when you start your computer are truly needed and, if not, quit them For example, an antivirus program is a program that you probably want to run all of the time, but you may have other less essential programs that you do not need to have running all the time " To determine which programs are running, press CTRL ALT DELETE, click Task Manager, click the Applications tab, and note of all of the programs that are listed

" To quit a program, click the Applications tab, click the program that you want to quit, and then click End Task

" To permanently prevent a program from starting automatically, view the following article in the Microsoft Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP

2 Determine if you are running programs that create memory leaks Your computer may be leaking memory if your computer becomes slow after you run and quit one or more programs If your computer runs well before you run a program, but then slows noticeably after you quit the program, the program may have a memory leak

For additional information about using performance monitor to identify memory leaks, click the article number below to view the article in the Microsoft Knowledge Base:

130926 Using Performance Monitor To Identify A Pool Leak

To resolve this issue, contact the manufacturer of the program to inquire about the availability of a fix for this issue To work around this issue, restart your computer after you quit the program

3 If you are using the minimal amount of RAM or a slower CPU, you can add more RAM to your computer or obtain and install a faster CPU For information about how to do this, contact your computer manufacturer, or view the documentation that is included with your computer

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Author

Posted by Eramilde of Katharine Gibbs School - New York on March 3, 2005