Problems with windows media player?

Question

I recently upgraded to windows media player version 10.0. When click the 'burn' tab it comes up and tells me that windows media player has encountered an unknown error. It then says that no CD or DVD burner has been detected. I have gone to the my computer tab and right clicked the devices and have found that they are installed properly and are running fine. What can i do to burn CD's on windows media player? Thank you. ~Shannon

Answer

This question was answered on March 3, 2005. Much of the information contained herein may have changed since posting.

How to Troubleshoot Audio CD Creation in Windows Media Player for Windows XP

Article ID : 306319

Last Review : September 16, 2003

Revision : 4.0

This article was previously published under Q306319

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SUMMARY

MORE INFORMATION

SUMMARY

This article describes how to troubleshoot audio CD creation (burning) in Windows Media Player for Windows XP

MORE INFORMATION

To troubleshoot audio CD creation (burning) in Windows Media Player for Windows XP: • The recordable CD drive may not be connected Verify that the drive is properly connected

• A blank disk may not be in the recordable CD drive Verify that a blank disk is inserted in the drive

• Another program may be using the recordable CD drive Quit other programs that may be using the recordable CD drive

• You may be unable to create a data CD in Windows XP Try to create a regular data CD in Windows Explorer For information about how to do so, please see Help and Support Note that if you cannot create data CDs in Windows XP, audio CD creation will not function

• There may not be enough free storage space on your hard disk Before Windows Media Player copies files to a recordable CD, temporary copies of those files (known collectively as a disk image) are stored on your hard disk The image may use up to 1 gigabyte (GB) of hard disk space Windows Media Player cannot copy files to a recordable disk if you do not have enough free hard disk space to store the image Free at least 1 GB of storage space on your hard disk, or store the image on another hard disk that has at least 1 GB of free storage space.

NOTE: To specify the hard disk where disk images are stored:

a In Windows Media Player, click Options on the Tools menu

b Click the Devices tab, and then double-click the name of the CD-R or CD-RW drive you are using

c Click the Recording tab, and then click a hard disk

d Click OK, and then click OK

• The CD-R or CD-RW drive may be encountering buffering errors because of the speed of the burn To resolve this issue, select a slower burn speed (by default, Windows Media Player is set to burn at the fastest speed) This is especially effective on USB CD-R and CD-RW drives.

NOTE: To select a slower burn speed:

a In Windows Media Player, click Options on the Tools menu

b Click the Devices tab, and then double-click the name of the CD-R or CD-RW drive you are using

c Click the Recording tab, and then select a write speed that is slower or is the slowest available speed

d Click OK, and then click OK

• Try selecting a different set of content to copy to CD If this resolves the issue, the media files you cannot copy may be damaged

• Make sure the CD-R or CD-RW drive has been updated to the latest firmware from the hardware manufacturer

• Try creating a CD with different media Sometimes certain CD-R and CD-RW drives have issues with writable CD media from a particular manufacturer

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Posted by Eramilde of Katharine Gibbs School - New York on March 3, 2005