My sound just stopped working. Did everything asked in the Microsoft help and support menu and can not find anything wrong. I restored my computer without success. Direct X diagnostic tool: tested sound which didnt work and gave me a "Failure at step 19 (user verification of software): HRESULTS=0x00000000 (error code). I don't know why the sound just stopped. Have not had a problem with the sound. I am using an COMPAQ Evo N800v notebook.
thank you for your time and assistance
This question was answered on March 5, 2005. Much of the information contained herein may have changed since posting.
Try this: Remove your computer's sound card, after this proceed to re-install it To remove and re-install the sound card, the computer has to be off If the same problem persists, this mean that you need to buy a new sound card for your computer
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Posted by Eramilde of Katharine Gibbs School - New York on March 5, 2005