Error message says you have a problem?

Question

my questions is i cant run anything on my computer because of this screen saying that there was a problem. i tryed running windows xp disk in the machine and it would run and then all of a sudden the moniter would go blank and shut off a long with the tower.

Answer

This question was answered on March 18, 2005. Much of the information contained herein may have changed since posting.

Please read the next article by Microsoft about this problem:

Storage medium errors cause an unexpected program crash in Windows XP

Article ID : 884070

Last Review : September 28, 2004

Revision : 1.0

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SYMPTOMS

CAUSE

WORKAROUND

STATUS

MORE INFORMATION

SYMPTOMS

When you start or run a program in Microsoft Windows XP, the program may crash when it tries to read valid data from or write valid data to a storage medium You may receive the following error message:

Program_name has caused and error and must be closed

We apologize for the inconvenience If you were in the middle of something, the information you were working on might be lost

Please tell Microsoft about this problem We have created an error report that you can send to help us improve Program_name We will treat this report as confidential and anonymous

To see what data this error report contains, click here

CAUSE

This problem occurs when Windows XP cannot access a file because of a problem with the hard disk that the file is stored on or with the drivers for a storage medium When this problem occurs, Windows XP closes the program

WORKAROUND

To work around this problem, follow these steps: 1 Identify the file that cannot be opened To identify the file, follow these steps: a Click Start, click Run, type EVENTVWR, and then click OK

b In Event Viewer, click Application log

c Click the Source column heading to sort the list by source and to list all the Application Error sources at the top of the list

d Search for an event with a source of Application Error and an event ID of 1005

e Double-click this event

f The file that cannot be opened will be listed in the Description box Note the file name, and then close Event Properties

2 Try to open the file again The problem may have been temporary and may not occur when the program runs again

3 If you cannot open the file, verify and repair the hard disk file system with the Chkdsk.exe program Follow these steps: a Click Start, click Run, type cmd, and then click OK

b Type chkdsk /f, and then press ENTER

4 Determine whether other files on the same hard disk can be opened If not, the hard disk may be damaged If the hard disk is the problem, contact your administrator or computer hardware vendor for more help

Note You may have to restore the file in question from a backup copy.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

309340 How to use Backup to restore files and folders on your computer in Windows XP

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Author

Posted by Eramilde of Katharine Gibbs School - New York on March 18, 2005