You computer takes too long to shut down?

Question

when i shut down my computer it gets to the point where it says .....windows is shutting down .and thats as far as it will go .i have to turn off computer manually

what can i do

Answer

This question was answered on March 20, 2005. Much of the information contained herein may have changed since posting.

Please read the next article by Microsoft:

Computer takes a long time to shut down after the system writes to the SD media card

Article ID : 830908

Last Review : August 25, 2004

Revision : 1.0

On this page

SYMPTOMS

CAUSE

RESOLUTION

STATUS

SYMPTOMS

When you select either the Restart or the Shut Down option in the Shut Down Windows dialog box, the computer may take a long time to shut down (up to two minutes on a Microsoft Windows XP-based system, and up to five minutes on a Microsoft Windows 2000-based system)

Note To locate the Shut Down Windows dialog box, click Start, and then click Shut Down.

CAUSE

This problem may occur after you try to write data to a write-protected Secure Digital (SD) media card on your computer Specifically, this problem occurs because the small form factor disk driver does not complete the I/O Request Packet (IRP) correctly when it determines that the SD media card is write-protected During shutdown, the I/O Manager cancels all outstanding I/O Request Packets after two minutes on a Windows XP-based computer and after five minutes on a Windows 2000-based computer Only then can the computer successfully shut down

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows XP For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Or, you can contact the hardware vendor of the SD controller, or contact your PC OEM vendor for an updated driver.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section This problem was first corrected in Microsoft Windows XP Service Pack 2.

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Author

Posted by Eramilde of Katharine Gibbs School - New York on March 20, 2005