How to start Compaq PC's in factory not audit mode.

Question

Symantec tells me that my Windows is running in Audit Mode and that the manufacturer should have disconnected it before it left the factory, They give me instructions on how to disable it by going to the registry (whatever that is) I am a novice and this scares me.

What should I do?

Symantec was not able to install an update to my Virus Update so I run SARC Intelligent Updater

Answer

This question was answered on June 8, 2005. Much of the information contained herein may have changed since posting.

If your Compaq is starting in audit mode and not factory mode please do the following:

Delete the following files from the hard drive and then restore the system using the QuickRestore CD to resolve the issue:

D:\DATA\xx\User.PQI

D:\DATA\xx\Factory.PQI where xx is the user's language code (for example, EN=English)

NOTE: The D:\ drive may appear as logical drive C:\ if the system is booted with a DOS diskette In this case, delete the above-mentioned files on the C:\ drive instead of the D:\ drive

To prevent the issue from occurring, restore the hard drive using the Recovery CD instead of the QuickRestore CD.

If your PC still continues to run in Audit Mode contact us again and provide us with the Compaq model number and family name like Presario 5300xx.

GOOD LUCK!

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Author

Posted by Kisha of Katharine Gibbs School - New York on June 8, 2005