How to resolve a damage TCP/IP?

Question

I have an older model Dell that was purchased used. I have had it for about three years. I have been connected to the internet for about a year with a local phone co (dial-up). When I try to connect to the internet (this problem just started overnight) I get the message "No PPP control configured. Check your network settings". I have tried talking to the service provider and they were unable to help. I tried running the phone companies cd and loading the internet program again, but I get the same message. The computer connects to the internet for just a second, then disconnects, and gives the above message. Everything else on the computer still works fine (Windows 98). Thanks, LJ

Answer

This question was answered on March 28, 2005. Much of the information contained herein may have changed since posting.

This can occur if TCP/IP is damaged or is not bound to your dial-up adapter.

To Resolve Damaged TCP/IP, do the following:

1 Click Start, point to Settings, click Control Panel, and then double-click Network.

2 Click TCP/IP that is bound to the dial-up adapter, and then click Remove.

3 This removes the TCP/IP protocol and the Client for Microsoft Networks (if this feature has been installed) Click OK.

4 Restart your computer.

5 Click Start, point to Settings, click Control Panel, and then double-click Network.

6 Click Add, and then double-click Protocols.

7 In the Manufacturers box, click Microsoft, and then double-click TCP/IP in the Network Protocols box.

8 Click OK, and then restart your computer.

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Author

Posted by Kera of Katharine Gibbs School - New York on March 28, 2005