How to access help and support

Question

I cannot access Help & Support menu in Win XP. Nothing comes up. Can I overlay Win XP on top of current XP?

Answer

This question was answered on April 3, 2005. Much of the information contained herein may have changed since posting.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly Use Registry Editor at your own risk.To resolve this issue, you must modify the registry To do this, follow these steps:1 Click Start, click Run, type Regedit, and then click OK

2 Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\HELPCTR.EXE

If this registry subkey does not exist, right-click the following registry subkey, click New, click Key, type HELPCTR.EXE, and then press ENTER:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths

3 In the left pane, click HELPCTR.EXE, in the right pane, right-click (Default), click Modify, in the Value data box, type C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe, and then click OK

4 Quit Registry Editor, and then restart your computer

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Author

Posted by Ronald of Chandler-Gilbert Community College on April 3, 2005