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How to troubleshoot a wireless optical mouse?

Posted By : Kisha of Katharine Gibbs School - New York on April 15, 2005

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i have purchased a microsoft wireless optical mouse .. it was working fine for a couple of months, however recently, the left click (default) seem to doesn't repsonse when i click on an icon or a link. After a while it return to normal, and then the problem arouse again, this time i uninstall the program and reinstall again, problem still exist. please help... how do i solve this problem???

This question was answered on April 15, 2005. Much of the information contained herein may have changed since posting.

This issue may occur for a number or reasons:

* The batteries in your wireless device have to be replaced.

* Your wireless devices are out of sync This issue may occur when you replace the batteries in your wireless device.

* Your devices are conflicting with other wireless input devices that are using the same wireless channel.

To resolve this issue, follow these steps Test your devices after each step If the problem is not resolved, continue to the next step

1 Make sure that your batteries are not expired and replace them if you have to.

2 Make sure that your batteries are standard AA 1.5 volt batteries If you are using Ni-Cad rechargeable AA batteries, replace them with Alkaline AA batteries.

3 Change the wireless channel that your devices are using, and re-synchronize the devices with the receiver

To do this, press the button on the top of your wireless receiver (the component that is connected to your computer), and then press the connect button on the bottom of your devices Repeat this step if you have to.

In addition check your mouse configurations and update driver by:

* Clicking Start, then click Control Panel, and double-click Mouse

* On the Buttons tab, under Button configuration, make sure the Switch primary and secondary buttons check box is clear, this will make the left button the primary mouse button.

* If the Switch primary and secondary buttons is checked use the right button to uncheck the box.

* Click the Hardware tab, read device properties and confirm that the manufacture’s information is Microsoft.

* Click the Properties tab, and then click the Driver tab.

* Click the Update Driver tab; follow instructions for updating driver using the installation disk proved by the manufacture.

Good Luck

About the author

Posted by Kisha of Katharine Gibbs School - New York on April 15, 2005

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