How to troubleshoot video drivers?

Sometimes when I shut the computer down I get a box that says "Connections Tray" with a button that says "end now". It doesn't matter what I click or don't click, it eventually says the program is not responding. I can shut the computer off then. But I haven't figured out where this box came from or how to get rid of it.

This question was answered on June 2, 2005. Much of the information contained herein may have changed since posting.

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Sometimes when I shut the computer down I get a box that says "Connections Tray" with a button that says "end now" It doesn't matter what I click or don't click, it eventually says the program is not responding I can shut the computer off then But I haven't figured out where this box came from or how to get rid of it.

Answer 6/2/05

This is generally caused by conflicting of drivers

1 Click Start, next click the Control Panel icon.

2 Double click the Display icon, click the Settings tab and change the display type to Standard VGA.

3 Reboot the computer if needed

4 Uninstall all Diamond Video drivers through the Add / Remove Icon through control panel or through the Uninstall program, if supplied with the drivers

5 Once the drivers have been completely Uninstalled attempt to install the Latest drivers again.

Unfortunately the manufacture of you video is no longer in business and there little to no support available for the Diamond video card purchased after 9/1/2003 Go to http://www.diamondmm.com/support.php and check for any software updates or downloads available for your specific video card If you continual to encounter problems related to your video card please consider investing into a new video card.

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Posted by Kisha of Katharine Gibbs School - New York on June 2, 2005

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