How to stop IE from closing when viewing a PDF file?

My IE always closes when I view a PDF File. I get an error message saying there is a problem with Adobe Acrobat Control for Active X. the file is pdf.ocx.

This question was answered on May 1, 2005. Much of the information contained herein may have changed since posting.

---

First make sure that your system meets the requirements for the Adobe Acrobat Reader that you are using Below is a list of requirements:

* Microsoft Windows XP Professional or Home Edition with Service Pack 1 or 2.

* 128 MB of RAM (256 MB recommended)

* 460 MB (Professional) or 360 MB (Standard) of available hard-disk space.

* 1024 x 768 (Professional) or 800 x 600 (Standard) screen resolution.

* Internet Explorer 5.5 or later.

Next use Detect and Repair for corrupt or missing files in Adobe Acrobat Reader by:

* Clicking the Start button, then click the Control Panel icon.

* Double-click “Add or Remove Programs”

* Select Acrobat and click “Change”

* Follow the on-screen instructions to repair Acrobat

If using Detect and Repair does not fix your problem then reinstall Adobe Acrobat Reader by:

* Clicking the Start button, then click the Control Panel icon.

* Double-click “Add or Remove Programs”

* Select Acrobat and click “Remove”.

* Follow the on-screen instructions to remove Adobe Acrobat.

* After removing the Adobe Acrobat Reader open Internet Explorer and go to http://www.adobe.com/products/acrobat/readstep2.html * Follow the on-screen instructions and download a free copy of the latest Adobe Acrobat Reader.

If you want your browser to open PDF files in a separate Acrobat window, configure the browser to use Acrobat or Adobe Reader as a helper application Then, when you select a PDF file in Internet Explorer, the browser opens the PDF file in an Acrobat window instead of the browser window To configure the browser to use Acrobat or Adobe Reader to open PDF files:

* Quit Internet Explorer.

* Start Acrobat or Adobe Reader

* Choose Edit > Preferences

* Select Internet in the list on the left

* Deselect Display PDF in Browser, and click OK

* Restart Internet Explorer.

Understand that the next time you select a link to a PDF file, the browser may prompt you to open or save the file If you choose to open the file, the browser opens the file in the helper application that you specified If you choose to save the file, the browser downloads the file to the hard disk

Good Luck

About the author

Posted by Kisha of Katharine Gibbs School - New York on May 1, 2005

Need Help with this Issue?

We help people with technology! It's what we do.
Contact or Schedule an Appointment with a location for help!