Every time I run Norton antivirus my computer crashes

Question

every time i run norton antivirus my computer crashes and has problems rebooting. i've already reformatted my computer and scaned it for viruses without booting it. can you tell me whats wrong

Answer

This question was answered on May 3, 2005. Much of the information contained herein may have changed since posting.

The default installation of Norton AntiVirus activates an Automatic LiveUpdate feature that regularly checks Symantech's servers for new antivirus definitions Don't disable this feature When you connect to the Internet, Automatic LiveUpdate will run Don't abort installation of new anti-virus definitions If you abort installation, you may have real problems thereafter with this feature Norton AntiVirus, also, includes an Auto-Protect feature that provides real-time scanning for viruses Don't disable this feature unless you are installing software that requires it to be disabled Even if you have Automatic LiveUpdate activated, it is advisable to run LiveUpdate on a weekly basis to ensure that Norton AntiVirus components and virus definitions are fully updated.

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Author

Posted by Kumar of Katharine Gibbs School - New York on May 3, 2005