Why won't my newly recovered system boot?

Question

Hi. Recently my computer has been rebooting itself for no apparent reaseon. I decided to restore the factory settings using the recovery disk. When using the disk, error messages kept telling me that certain files could not be extracted. At the end of recovery, the computer restarted and I recieved the following message in white lettering on a black background: 'Windows could not start because of an error in the software. Please report this problem as: Load needed DLLs for kernel.' Could it be that my recovery disks are damaged? If not, does anyone know what I could do to fix my computer? I've tried pressing and holding F5 to go back to the last known good configuration, but just get the above error message again.

Answer

This question was answered on May 3, 2005. Much of the information contained herein may have changed since posting.

You say that although you received an error message stating that certain files could not be extracted from the disk, you were able to continue with the recovery If this is the case, then the error that is displaying is due to the files that were not able to extract off the disk.

Since the recovery did complete, any previous information on your hard drive before the recovery has been deleted, whic his why you cannot go back to the last good configuration

Try contacting the PC vendor for another recovery CD.

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Author

Posted by Charles of Katharine Gibbs School - New York on May 3, 2005