How to troubleshoot Internet Explorer?

Question

I have a problem with IE that started on the 25th of May. I had been playing a game at a site, and then my browser started going all wacky. Opening multiple browser windows, jumping all over, and bouncing. Took awhile to close the browsers.

Then, it happened while i tried to search for files, that window went nuts. And also while trying to access my powerdesk files. So i assumed it was a windows problem.

It doesn't happen all the time, but enough to totally frustrate me. Which is how i ended up here. While posting my question about the problem, someone referred me to this site.

I do not wish to reformat or have to reinstall windows. I will lose alot of my data if i do that. I would like some simple explanation.

Also, i have run adaware, spybot, spyblaster. Ive optimized for performance. Ive deleted my cache of cookies and websites ive visited. The problem still persists 75% of the time.

It doesn't happen when i use Firefox or Netscape.

Thanks.

Answer

This question was answered on June 3, 2005. Much of the information contained herein may have changed since posting.

I noticed in the information you provided it didn’t say if you ran an Anti-Virus program If you have not done so I recommend that you do a full scan of your system using an Anti-Virus program such as McAfee or Norton, this software is not free but worth paying for.

In addition I strongly encourage you to download the Beta vision of Microsoft Windows AntiSpyware at (it’s free and very useful): http://www.microsoft.com/downloads/details.aspx?FamilyId=321CD7A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en After downloading the software please run a full scan of your system using the Microsoft Windows AntiSpyware.

Next you should check which vision of Internet Explorer (IE) To determine the version of Internet Explorer that is currently installed on your computer, use the following method:

1 Open Internet Explorer,

2 Click About Internet Explorer on the Help menu The product and version information is displayed in the dialog box that appears.

If you’re not already running Internet Explorer 6 with the latest service pack, I strongly recommend that you use the current version of IE with latest service pack by using Windows Updater at: http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us This site will scan your system and then inform you of which updates are critical for you to download and install.

For future references please don’t download software or play games from sites you don’t trust

GOOD LUCK!

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Author

Posted by Kisha of Katharine Gibbs School - New York on June 3, 2005